GDPR Compliance

Last Updated: November 2024

1. Our Commitment to GDPR Compliance

Stellar-frost is committed to ensuring compliance with the General Data Protection Regulation (GDPR) for all individuals whose personal data we process, including those located in the European Economic Area (EEA) and the United Kingdom. This page outlines how we meet our obligations under these regulations.

2. Data Controller Information

For the purposes of the GDPR, Stellar-frost acts as the data controller for personal information collected through our website and services. Our contact details are:

Stellar-frost
Level 14, 227 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]

3. Legal Bases for Processing

Under the GDPR, we must have a valid legal basis for processing your personal data. We rely on the following legal bases:

Consent

Where you have provided clear, affirmative consent for us to process your personal data for specific purposes, such as receiving marketing communications. You may withdraw consent at any time.

Contract Performance

Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract, such as providing consulting services you have engaged.

Legitimate Interests

Processing necessary for our legitimate business interests, where these interests are not overridden by your data protection rights. This includes improving our services, website security, and fraud prevention.

Legal Obligations

Processing necessary to comply with legal obligations to which we are subject, such as tax and accounting requirements.

4. Your Rights Under GDPR

If you are located in the EEA or UK, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you, along with information about how we process it.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

5. Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by the GDPR. In certain circumstances, we may extend this period by two months, in which case we will inform you of the extension and the reasons for it.

We may need to verify your identity before processing your request. There is generally no charge for exercising your rights, but we may charge a reasonable fee if your request is manifestly unfounded or excessive.

6. International Data Transfers

As an Australian organisation, we may transfer personal data from the EEA or UK to Australia or other countries. When we do so, we ensure that appropriate safeguards are in place to protect your data, which may include:

• Standard Contractual Clauses approved by the European Commission
• Transfers to countries deemed to have adequate data protection by the European Commission
• Other lawful transfer mechanisms as permitted under the GDPR

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods are determined based on the nature of the data, purposes of processing, and applicable legal requirements.

8. Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing, including:

• Encryption of data in transit and at rest where appropriate
• Regular security assessments and testing
• Access controls and authentication measures
• Staff training on data protection and security
• Incident response procedures

9. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by the GDPR. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify affected individuals without undue delay.

10. Cookies and Tracking

Our use of cookies and similar tracking technologies is governed by our Cookies Policy. We obtain consent for non-essential cookies as required by the GDPR and the ePrivacy Directive.

11. Third-Party Processors

Where we engage third-party service providers to process personal data on our behalf, we ensure that appropriate data processing agreements are in place that meet GDPR requirements, including provisions on data security, confidentiality, and sub-processing.

12. Supervisory Authority

If you are located in the EEA or UK and believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the supervisory authority in your country of residence or place of work. A list of EEA supervisory authorities is available on the European Data Protection Board website.

13. Changes to This Information

We may update this GDPR compliance information from time to time. We will post any changes on this page with an updated revision date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about GDPR compliance or wish to exercise your rights, please contact us at:

Email: [email protected]

Postal Address:
Stellar-frost
Level 14, 227 Collins Street
Melbourne VIC 3000
Australia