Privacy Policy

Last Updated: November 2024

1. Introduction

Stellar-frost ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website stellar-frost.com and use our services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable data protection regulations.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Submit an enquiry or consultation request through our website
• Subscribe to our communications
• Engage our consulting services
• Communicate with us via email or other channels

This information may include your name, email address, company name, job title, and details about your business process needs.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and consultation requests
• To provide, maintain, and improve our services
• To send you relevant communications about our services (with your consent)
• To analyse website usage and improve user experience
• To comply with legal obligations
• To protect our rights and prevent misuse of our services

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal information for specific purposes
• Contractual Necessity: Where processing is necessary to perform a contract with you or take pre-contractual steps
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Compliance: Where processing is necessary to comply with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering services, subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate protections in place
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of others

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the information, potential risk from unauthorised use or disclosure, and applicable legal requirements.

8. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another organisation
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:

Stellar-frost
Level 14, 227 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]

14. Complaints

If you are not satisfied with our response to a privacy matter, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.